Guestline, part of Access Group, has further enhanced its payment platform, GuestPay – with complete contactless payment options with full mobile wallet capabilities and payments, giving access to the $80 billion consumer payment market.

Hotels can now offer greater choice to guests with the option to make payments by Google Pay, an addition to its payment methods alongside Apple Pay. Google Pay and Apple Pay digital wallets and payment platforms allow users to pay for purchases across all point of sale terminals, online, or settle hotel bills directly from their mobile.

With the ability to offer seamless contactless payments across the business, hotels can improve the guest experience while also safeguarding guest security. Google Pay and Apple Pay use smart authentication to detect when a device is secure, with built-in security features including transaction encryption and fraud protection, offering more peace of mind to consumers.

Guestline GuestPay mobile wallet payments

Mobile wallet payments are expected to exceed $80 billion by 2026, with 60% of the global population predicted to use digital wallets. Half (50%) of all global online transactions were made with a mobile wallet in 2023. With over 300 million users on Google Pay or Apple Pay, this represents a huge retail opportunity for hotels.

Both Google Pay and Apple Pay have no limit on the number or value of in-store transactions, offering a great payment solution for hotels. Google Pay works on any Android device, and Apple Pay is available across their devices: iPhone, Apple Watch, Mac, and iPad with neither imposing a fee to users for payments.

Manish Madnawat, Senior Product Manager – Payments at Guestline, said: 

“Mobile wallet contactless payment options are being adopted at an incredible rate facilitating both ease and confidence in consumers when making payments. Offering choice to guests, not only improves the guest experience by meeting their payment preferences, it also provides greater efficiencies across the business at all payment terminals and in the check-out process. From a security standpoint, bookings made through mobile wallets are less likely to attract fraud-related chargebacks, saving a lot of additional administration for hotels. ”