AT&T customers have yet another reason to humble brag and that’s because AT&T just earned another J.D. Power win! The operator is  #1 in Customer Satisfaction for Residential Internet Service in the South and North Central regions. All the latest and most important AT&T news are here.att customer service

What’s even more exciting is that this isn’t AT&T’s first win. This award marks the fourth year in a row that users defined AT&T Internet as the best in the South, and the second year in a row that they’ve rated operators for the number one spot in the North Central region. Study results showed that AT&T’s cost of service, communications and promotions, and billing and payment options continue to be favorites within these regions. All users new and old can contact AT&T here.

“Customers always call-in to ask how our Internet services compare to other providers,” said Brandon Long, AT&T Customer Care Sales Consultant in Charlotte, North Carolina. “Yet with so many options, they see our value and choose to do business with us year-after-year. That means a lot.”

“I have installed fiber for hundreds of customers throughout the pandemic and understand, first-hand, how reliable Internet service can be critical in sustaining their livelihood,” said Philip Richardson, AT&T Field Technician in Chicago, Illinois. “That is a major responsibility that we don’t take lightly, so we’re always looking for ways to improve our services.”

To continue delivering a quality experience, the AT&T team is making customer-focused changes, unlike any AT&T’ve made before, to help ensure every aspect of service is top-tier, at all times. Some of company’s most recent enhancements include:

Speed and Value: There’s fan-favorite, 1 Gig, with AT&T FIBER®, for those who want the fastest speed (25x faster upload speeds than cable) and premium entertainment with HBO Max included, for the best price value. We also offer 500 Mbps – great for multiple devices, binge watching and remote working and learning. And finally, the 300 Mbps plan is the fastest entry speed compared to major cable providers. All these AT&T FIBER plans offer unlimited data as well. att customer satisfaction

Next-gen Technology: AT&T also offers customers easy-to-use, Wi-Fi equipment on the latest Wi-Fi technology. The AT&T Wi-Fi Gateway and Wi-Fi Extender are Wi-Fi 6 and Tri-Band-enabled to deliver outstanding speed and coverage, so more devices can connect to the network. And unlike the boxy equipment of the past, AT&T’s newest gateway and extender are sleek and fit into any aesthetic.

Security: In addition to speed, security features have never been more important to customers. With AT&T Internet Security with ActiveArmor, you don’t have to skimp on protection. AT&T FIBER customers are protected with features like weak password detection, suspicious device blocking, sensitive data protection, intrusion blocking, safe browsing, home network vulnerability scan, and denial of service – at no additional cost.

Convenience: Eligible customers can quickly set up their AT&T internet service with AT&T’s self-installation kits, and if you’re in a hurry, you may be eligible for next-day delivery. You can also use “Guest Mode” which allows you to start browsing the Internet without needing to log on first.

Personalization: With the Smart Home Manager app, you can quickly and easily set up your Internet service, troubleshoot issues, set and change your Wi-Fi passwords, and manage your home Wi-Fi network and security settings from a device of your choice. att customer satisfaction

“AT&T is hyper-focused on providing customers with a fast, reliable connection and quality internet experience,” said Rick Welday, executive vice president and general manager of AT&T Broadband. “This continued recognition demonstrates our employees’ hard work to keep serving our customers well. We are constantly looking for ways to enhance our products and services and can’t wait to bring more value to our customers.” att customer service

Like this? "Sharing is caring!"