Amadeus technology to enhance passenger experience at JFK Airport’s Terminal 4
Amadeus, a leading travel technology company, and JFKIAT, the entity managing Terminal 4 at JFK Airport, have announced the implementation of Amadeus’ Auto Bag Drop (ABD) and Next Generation Kiosk (NGK) self-service technologies. This move aims to streamline passenger flow through the airport. JFK Airport Terminal 4
The new self-service system allows passengers to check-in and print their bag tags at one of the 86 Amadeus kiosks, then proceed to one of the 42 Series 7 Auto Bag Drop units. All kiosks and bag drops will feature biometric functionality, which, once activated, will further streamline the self-service process by identifying passengers via facial recognition.
Roel Huinink, President & CEO of JFKIAT, stated, “JFKIAT aligns with Amadeus’ vision for the future of travel, which includes an enhanced passenger experience and a seamless flow facilitated by self-service and biometrics. As part of our comprehensive Terminal 4 transformation and redevelopment plans, we are excited to introduce these self-service technologies. We are confident that they will continue to improve the experience for passengers traveling through our terminal.”
This technological upgrade is part of Terminal 4’s $1.5 billion transformation, a significant aspect of the ongoing redevelopment program for JFK International Airport, announced in 2021. In the future, JFKIAT plans to offer biometrics at these service points, allowing travelers to check in and drop their bags using facial recognition instead of paper travel documents. Passengers will also have the option to enroll for biometrics from home by taking a ‘selfie’ with their mobile phone, further simplifying the airport experience. JFK Airport Terminal 4
Betros Wakim, SVP Airport and Airline Operations, Americas, Amadeus, added, “Passengers are increasingly seeking a seamless experience with robust self-service options. With this transformation, JFKIAT is demonstrating its commitment to becoming one of the world’s most technologically advanced airports. We are excited to assist JFKIAT in realizing its long-term vision of delivering an automated, efficient, and future-ready experience.”
Terminal 4 currently serves 22 international and domestic airlines. JFKIAT is a subsidiary of Schiphol USA Inc., a U.S. affiliate of the Amsterdam-based airport operator, Royal Schiphol Group.
