Syniverse and Visible, the Verizon-owned all-digital wireless carrier, are teaming up so Visible’s roaming subscribers can take their talk, text, and data with them when they travel outside of the United States.

Visible’s Global Pass, powered by Syniverse’s policy solutions, gives those subscribers the type of international options and high-quality connections they’d expect while roaming on a postpaid phone plan. Tiers of pricing are clear and transparent, giving customers a thorough understanding of what they’ll pay to stay connected, thereby enjoying a superior customer experience.

“How people choose to pay for their mobile phone service should not affect their roaming experience,” said Harry Patz, Jr., Chief Revenue Officer of Syniverse. “By making it possible for Visible customers to remain connected while they’re abroad, we’ve again demonstrated that we will continue to develop and provide innovative solutions for all types of carriers as they seek to meet their subscribers’ needs.”

Roaming is typically challenging for prepaid plans because of the complexity of international agreements, individual device compatibility, and the visited carrier’s ability to charge additional fees. Syniverse’s policy solutions overcome those hurdles, allowing Visible to present its subscribers with flat rates and clear-cut roaming options beyond Canada, Mexico, Puerto Rico, and the U.S. Virgin Islands.

These options also help Visible convert silent roamers into revenue-generating customers by encouraging them to keep their mobile devices connected while abroad. Subscribers will simply enable the feature while still in the U.S., and, once in a foreign country, they will receive an SMS message confirming their service.

“Visible prides itself on providing a seamless experience for our members, and when it comes to roaming, our customers deserve the best,” said Jeremy Bolton, Managing Director at Visible. “Traveling abroad should be enjoyable, not stressful. That’s why we partnered with Syniverse — to deliver a hassle-free connection, through Global Pass, that lets you live your best life, wherever that may be.”

Syniverse also facilitates and supports Verizon’s Global Pass as part of its longstanding relationship with the carrier.

As part of its mission to be a radically simple and accessible wireless carrier, Visible will maintain its premium Visible+ plan’s rate at $45 per month, with taxes and fees included. New offerings included in the Visible+ plan are:

• Global Pass for International Travel: This new feature provides Visible+ members international service in 140 countries with a flat rate of $10/day for unlimited talk and text, and 2GB of high-speed data. As an exclusive benefit for Visible+ members, one day of Global Pass usage per month is included. Users can easily activate the Global Pass through the Visible app.
• Premium Mobile Hotspot (using the phone as a WiFi connection): Members on the new Visible+ plan can experience an increased mobile hotspot speed of up to 10 Mbps, up to two times faster than before. This also allows members to have an improved experience when connecting more than one device.
• Smartwatch Connectivity: Smartwatch service is now included with the Visible+ plan, offering added convenience and value for members, for no extra fee.
• Unlimited Data When Roaming in Canada and Mexico: Visible+ members will have increased full-speed roaming data in Canada and Mexico, up from 0.5 GB to 2GB per day. After 2GB, unlimited data is at 3G speed for the remainder of the day.
• Connection Protection: After a massively successful first year, Connection Protection is now a standard feature for all Visible members. This one-of-a-kind program allows members facing layoffs to apply to receive service on us for up to three months. Visible is proud to provide this valuable support during these challenging times.

“At Visible, we are driven by our commitment to our customers,” said Jeremy Bolton, Managing Director of Visible. “Our upgrades to the Visible+ plan — including a wireless plan that travels with you, wearable connectivity to fit your needs, and increased speeds — are a testament to delivering exceptional and transparent service, as we aim to make Visible the most accessible, responsive, and innovative wireless carrier, all while maintaining affordability.”

Visible’s biggest plan update all year, the new Visible+ plan brings big perks to its members, who already enjoy features including unlimited talk, text, and data, with 50 GB of premium data on 5G and 4G LTE and unlimited premium data on Verizon’s 5G Ultra Wideband network. As always, members also experience unlimited mobile hotspots (using the phone as a WiFi connection), eSIM compatibility, plus international connectivity with Canada and Mexico calling and texting, and calling from the U.S. to 30+ countries and international texting from the U.S. to 200+ countries.

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