Top global telecoms based on customer experience
The latest Opensignal report has rated top global telecoms based on the customer experience on their mobile networks. top global telecoms
In this report Opensignal is providing a comprehensive comparison of mobile network experience globally across five key measures of mobile network experience — Video Experience, Voice App Experience, Download Speed Experience, Upload Speed Experience and 4G Availability, for the first time.
T-Mobile Netherlands and Austria’s A1 are the joint Global Winners for Video Experience
In Opensignal only tie for the top spot, T-Mobile Netherlands and A1 in Austria are Opensignal’s joint Global Winners for Video Experience and they are the only operators on which users reported average Video Experience scores above 80 points out of a possible 100. Fellow Austrian operators Magenta-T and 3 made it into the ranks of Global Leaders for this metric, along with all three of Singapore’s well-established operators — M1, Singtel and StarHub.
Opensignal users observed the highest average overall download speeds in the world while on Canadian operator Telus’s network
Excellence in download speeds appears to be something of a Canadian specialty, with Telus being the sole Global Winner with a score of 75.8 Mbps and its closest rival being its Canadian peer, Bell.
Japan’s SoftBank is number one in the world for Voice App Experience top global telecoms
SoftBank has squeezed past the competition to become Opensignal Global Winner for Voice App Experience, with a score of 83.6 points out of a possible 100. The top of Opensignal table for this measure of the mobile experience was dominated by operators from Japan, South Korea and the Netherlands — out of Opensignal’s 12 Global Leaders for Voice App Experience, the only operators not to hail from these three countries were Taiwan’s FarEasTone and Belgium’s Proximus.
Switzerland’s Swisscom is the Global Winner for Upload Speed Experience
Swisscom has come top for Upload Speed Experience with a score of 18.2 Mbps. While upload speeds are becoming more and more important as consumers are increasingly creating and sharing their content through social media, they typically are substantially lower than download speeds. And yet the upload speeds seen by Swisscom users are faster than the download speeds observed by users on many operators’ networks around the world.
Japan’s au takes home the prize for 4G Availability, being one percentage point shy of a perfect score
Japan’s au is Opensignal Global Winner for 4G Availability, with 4G users on its network spending a staggering 99% of their time connected to a 4G signal. It seems that Japan, thanks to its hyper-dense 4G networks, is the country to be in for 4G Availability as the two operators with the next highest scores — NTT DoCoMo and newcomer Rakuten — also hail from there.
Despite the impact of the COVID-19 pandemic, many operators have been able to significantly improve the mobile network experience of our users. Indeed, out of the operators for which Opensignal analyzed the degree of change in users’ Download Speed Experience between the first half of 2019 and the first half of 2020, 86% of them saw their scores increase over this period.
The introduction of 5G technology is increasing the profile of the mobile telecommunications industry and making it an exciting sector to watch due to its potential use in many sectors, such as manufacturing, energy and video gaming.
At the same time, 5G promises significant increases in users’ speeds and the ability for operators to meet users’ and/or applications’ exact connectivity requirements using network slices.
Speaking of speeds, the average overall download speeds observed by users across all the operators we’ve analyzed have risen from 1Ѷ.5 Mbps to 22.1 Mbps over the same period. While this may seem modest, given that 5G is already providing many of our users with impressive speeds, as highlighted in Opensignal’s recent look at 12 of the leading 5G markets around the world, it is worth remembering that when it comes to assessing users’ overall experience across all the different smartphone models in circulation, it takes time for the proportion of 5G smartphones to reach the point where their influence over speeds isn’t outweighed by their 4G-only counterparts, especially as we’re still in the early days of 5G network rollout which means that 5G users are spending the majority of their time connected to 4G.
