Conduent Transportation, a global provider of smart mobility technology solutions and business unit of Conduent Inc. announced the launch of a contactless open payment system on the Venice transportation network managed by Azienda Veneziana della Mobilità (AVM). Public Transit Venice Contactless payment

The new EMV (Europay, Mastercard, and Visa) open payment system allows passengers to pay with contactless credit and debit cards, offering easier access to AVM’s local public transport service in the metropolitan area of Venice, as well as the integrated mobility services in the urban area. The Conduent system also enables travelers to use NFC-enabled devices such as smartphones and smartwatches with digital wallets.

The new system boasts 2 key features:

• EMV (Europay, Mastercard, and Visa) contactless payments: Wave your trusty credit card, debit card, or even your smartphone or smartwatch with ease – a simple tap is all it takes to pay your fare.
• Open payment system: This universality eliminates the need for separate tickets or cards, streamlining the entire process.

Seamless Payments for Venice’s Waterways

To support AVM’s transportation modernization initiative, Conduent supplied over 2,200 validators, which enable fare payment on Venice’s fleet of 149 vessels (water buses, speedboats, motorboats and ferries), more than 150 wharfs, 540 buses, 20 trams and two people movers. The validators offer a single point of validation not only for credit and debit cards but for all other media, such as Venezia Unica cards and electronic tickets. Approximately 180 million passengers travel on the Venice public transport network every year. Public Transit Venice Contactless payment

In addition, the system enables AVM to offer the best fare pricing for the first time. Best fare pricing ensures that customers are automatically charged the lowest available price for the journeys taken each day.

“It’s been a few busy months of work that has made EMV technology a reality on the whole transport network managed by AVM,” said Giovanni Seno, General Manager of Gruppo AVM. “I thank all the company teams who have worked hard to achieve this important result, putting professionalism, competence and the desire to improve into their daily work. We have progressively improved the customer experience of the new validators – also listening to feedback received from passengers – and we are looking forward to the summer season with an innovation that has enormous potential, both in terms of market penetration and in terms of impact on our organization.”

“Conduent is honored to be part of AVM’s modernization program to enhance and elevate the network and experience for their passengers,” said Jean-Charles Zaia, President, Transit Solutions at Conduent. “Conduent contactless open payment systems, deployed around the world, are enhancing the services that transportation networks provide to benefit the passengers who use them.”

Benefits for Passengers and AVM

This isn’t just about convenience for passengers. The system offers a multitude of advantages for AVM as well:

• Faster boarding times: No more ticket queues! Contactless payments translate to smoother passenger flow and reduced waiting times.
• Enhanced customer experience: A more user-friendly payment system creates a more positive experience for all travelers.
• Data-driven insights: AVM can now leverage valuable data to optimize routes, pricing, and overall service delivery.
• Best fare pricing: The system automatically calculates the most economical fare for each passenger’s journey, ensuring everyone gets the best deal.

Conduent Expands Contactless Payments Across Italy

With Venice, Conduent has further expanded its deployment of EMV contactless open payment systems in the Veneto region, after implementing similar systems in Belluno and Verona. Conduent has also deployed contactless open payment systems in many cities in the Lombardy and Liguria regions.

Conduent Transportation and Elavon, as well as Visa, were selected by AVM in December 2022 to provide a convenient EMV payment system across its public transportation network.

In Conclusion: A Venetian Transformation with Global Repercussions

Venice’s embrace of contactless payments signifies a significant leap forward in public transportation convenience. This innovation not only benefits tourists and residents but also paves the way for a more streamlined and tech-driven future for public transportation systems worldwide. As Conduent continues to push the boundaries of mobility solutions, we can expect even more exciting advancements in the years to come. Public Transit Venice Contactless payment

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