eviivo has officially rolled out messaging via WhatsApp and SMS, fully integrated into its award‑winning Guest Manager — and hoteliers are already buzzing with excitement.

Let’s find out why this matters, how it works, and what it means for property managers everywhere.

Friendly intro: chatty style

Imagine this: your guest just checked in. They have a quick question—maybe it’s about late check-out, local breakfast spots, or early arrival luggage drop. Instead of fumbling through emails or OTA inboxes, you reply instantly—right where they hang out: WhatsApp or a simple SMS. That’s exactly what eviivo’s new feature delivers.

Released today, July 30, 2025, by travel trade publisher Travolution, the update introduces integrated messaging via WhatsApp and SMS straight into Guest Manager’s unified Conversations inbox. No more flipping between systems—everything’s in one cozy hub.

Michele Fitzpatrick, CEO of eviivo, commented:

“The integration of WhatsApp and SMS into our messaging suite, meets a clear and urgent need in the hospitality industry: helping hoteliers and hosts connect with guests on the platforms they actually use.

“We’re proud to be the first to offer a truly unified, messaging solution across email, OTAs, direct booking, SMS, and WhatsApp, all in one place, using local numbers, and with 24/7 availability thanks to our AI-powered capabilities.

“It’s about giving operators the essentials that directly impact guest satisfaction and experience while making team communication simple and scalable across every property they manage.”

What’s new: features in real time

• Two‑way messaging via SMS and WhatsApp, built directly into Guest Manager’s inbox.
• Manage everything alongside emails, OTA messages (like Airbnb, Booking.com), AI‑chatbot replies, and more.
• Use local numbers so messages appear natural and credible to guests
• This functionality meets real-world needs: WhatsApp is big across Europe, while SMS remains solid in the US—giving managers the flexibility to engage guests where they’re most likely to respond

Why this is a game-changer

Massive visibility via WhatsApp & SMS

SMS messages reportedly enjoy a 98 % open rate, and over 80 % of recipients check notifications within 5 minutes—far surpassing email response rates. Add WhatsApp’s reach and ease, and you’re basically texting success. Unified inbox = less chaos

Patchwork of systems? Nope. eviivo Guest Manager consolidates emails, OTA messages, chat, WhatsApp, SMS, and AI replies in one place. Less switching, fewer missed messages, stronger guest

AI‑powered responses behind the scenes

This isn’t just messaging—it’s connected to eviivo Concierge, the AI assistant that suggests replies (90 % are AI‑generated, and 60 % get sent as-is), handles website enquiries, and frees up precious time for managers while maintaining quality communication.

Time-savings, efficiency, even more bookings

eviivo research shows properties using Concierge handle up to twice as many enquiries with the same team—meaning more conversions with less manual effort.

Let’s weave in guest journey examples:

Scenario 1: Pre‑arrival SMS reminder

Your property sends an automated SMS a day before arrival: a friendly reminder with check‑in codes, Wi‑Fi details, and optional add‑ons. Guest responds—“Thanks, we’ll be there early.” You reply quickly via SMS (or WhatsApp) without switching tabs.

Scenario 2: Minor issue during stay

Guest writes through WhatsApp: “Hey, the AC is a bit loud.” You jump in immediately, ask a few quick clarifying questions, and coordinate housekeeping—all within Guest Manager, keeping the dialogue intact across OTA records and AI transcripts.

Scenario 3: Post‑stay review invite

After checkout, eviivo automatically sends a WhatsApp message requesting a review or feedback. Guest responds with a rating or comment. Pleasantries exchanged, you’ve got reviews flowing—plus, you may upsell them for a future stay.

Real feedback & awards

Users are already singing its praises:

“eviivo’s integrated WhatsApp and SMS messaging is a brilliant, time‑saving solution. It has allowed us to improve our response times by streamlining all conversations in one place. It’s already saving us on messaging costs, but will help eliminate the need for two extra third‑party systems we have been using.” — Ross, property manager, UK

Recognition doesn’t stop there: in May 2025, Guest Manager earned “Guest Engagement Innovation of the Year” at the TravelTech Breakthrough Awards—its third consecutive win at the event—specifically praised for its integrated messaging and automation features.

Behind the scenes: a peek under the hood

Unified Conversations inbox

Everything feeds into one central inbox: OTA messages, email, chat, WhatsApp, SMS, AI replies—it’s all searchable, sortable, and accessible both on desktop and mobile via eviivo’s app.

AI Concierge integration

When a guest sends a message (even via WhatsApp), eviivo Concierge picks up the carbon thread. It suggests or auto‑sends a reply based on the tone and context—and learns over time from your edits and new FAQs.

Local phone number support

Messages come from regional local numbers, reducing distrust, spam flags, or guest confusion—helping your messages land more reliably and appear more authentic.

Automation beyond messaging

Connected features include scheduled payment reminders via SMS/WhatsApp, rental agreement delivery, upsell offers, arrival instructions—all customizable, timed, and automated via eviivo’s Payment Manager and Guest Manager modules.

Why hoteliers should get excited

1. Boost guest satisfaction — rapid responses where guests already communicate.
2. Simplify communication workflows — centralised inbox means fewer mistakes, faster replies.
3. Supercharge automation — from payments to itineraries to upsells, everything ties into messaging.
4. Support growth — scale your engagement without scaling headcount. You get efficiency gains and more bookings.
5. Stay competitive — if consumers expect texting, voice, WhatsApp-based support, you’ll deliver it—all while preserving control and brand voice.

Quick comparison: before and after

A look ahead

From its AI‑powered Guest Manager rollout in 2024 to today’s WhatsApp/SMS launch, eviivo is clearly focused on building a hospitality platform centered on efficiency, responsiveness, and multi-channel flexibility. They’ve already hinted at future AI extensions—think demand forecasting, operational alerts, and pricing optimization.

Final thoughts: why this matters now

If your team juggles multiple platforms, misses guest messages, or struggles to keep pace with modern communication habits—this update is for you. Building connection via WhatsApp or SMS isn’t just convenient—it’s what many guests expect. And managing those messages effectively can directly boost occupancy, reviews, and loyalty.

So, if you’re in the business of hospitality—whether it’s boutique hotels, B&Bs, or vacation rentals—and you value responsiveness, minimal friction, and brand alignment, this new feature set from eviivo is a smart upgrade worth exploring.