AT&T scored two more J.D. Power awards for business customer satisfaction. The company just snagged the #1 spot in the J.D. Power 2021 Business Wireless Satisfaction Study for large enterprise and medium business wireless services. This comes on the heels of winning the J.D. Power 2021 Business Wireline Satisfaction Study for large enterprises and medium businesses in July. The J.D. Power 2021 Business Wireless Satisfaction Study measures satisfaction across 6 factors: performance and reliability; customer service; sales representatives and account executives; billing; cost of service; and offerings and promotions. Customer Satisfaction at&t

Mobile connectivity has never been more important for businesses. The pandemic affirmed that. The connections AT&T creates help businesses thrive every day. From mobilizing a workforce to collaborating and engaging customers to connecting a growing number of things, wireless connectivity is key for today’s businesses. AT&T brings an entire suite of connectivity solutions—harvesting the power of mobile and fiber-based technologies—to customers, providing them with the best capabilities for their specific and unique needs. The company’s integrated approach enables them to deliver innovative solutions to customers no matter their industry, size, or location. Nearly 3 million businesses turn to AT&T for their needs.

What sets AT&T apart? AT&T’s focus is on serving customers first. The company has spent the last 3 years transforming its operations to serve customers faster and smarter. The significant investments they’ve made in customer service and operations have resulted in:

• Automating and streamlining the ordering, delivery, and installation of solutions: 70% of site readiness provisioning work is handled by an AT&T Business virtual technician.
  
  
• Using predictive analytics that leverages artificial intelligence (AI) and machine learning (ML) to identify potential problems in advance, AT&T now has an 80% on-time installation rate for business customers as of May 2021, up from 71% in January 2020.
  
  
• Integrating industry-leading platforms to offer more comprehensive solutions AT&T has achieved a 20% decrease in their overall end-to-end cycle time to deliver our solutions faster compared to 2019.
  
  
• Providing more ways than ever to connect with service and support – 30% of customer requests are now resolved by chatbots and never require interacting with a live agent.

What are People Saying? 
“Enabling businesses to thrive and transform through the power of connections is our core mission. We’re committed to meeting customers where they are while providing them with integrated, innovative connectivity solutions that help them deliver successful outcomes. I’m proud to see the realization of these commitments through this affirming feedback from our customers.” – Anne Chow, CEO, AT&T Business. Customer Satisfaction at&t

“In recent years, companies have learned the importance of reliability and having the support they need to make last-minute decisions. This has changed how our customers evaluate and purchase technology and the companies that support them. Factors such as cycle time, response time, and scalability not only apply to the technology itself but to the quality of support for it.” – Paul Rosenbaum, EVP, Customer Service & Operations, AT&T Business.