VIVA has inaugurated its revamped store at Kuwait International Airport – T1 in presence of the CEO of VIVA Eng. Maziad Nasser Al Harbi, the Vice President – Operations of UPAC Eng. Hamad Malallah and executives. The opening of this branch comes under the umbrella of VIVA’s new expansion strategy featuring latest customer service innovations.
The branch features VIVA’s latest solutions for digital services and entertainment through VIVA Digital Branch solution, 5G station experience and gaming zone. Moreover, the branch will serve all passengers traveling through the Kuwait International airport, and VIVA’s agents will be available 24/7 to assist customers and respond to their inquiries.
VIVA Digital Branch solution meets with the desires of shifting from a transactional mindset to the ones that put customer servicing and advisory functions first. It enables VIVA to provide a true experience with the right mix between a physical branch and advanced technology. It offers many services including checking balance, recharging line, paying bills and replacing SIM card. It redefines the role of the branch in the digital age where customer experience is paramount. By applying this value-added digital banking technology, VIVA will create authenticated, frictionless customer journeys and turn traditional branches to technologically fully equipped branches.
The increase in customer base requires continuous revamping of VIVA’s stores and other channels to keep up with the customers’ requirements and ensure their needs are fulfilled, and provide them with the best services and products according to the latest and best standards in the world of technology.