Responding to the ongoing outbreak of novel coronavirus, Trip.com has moved to offer free cancellations for bookings to and from Wuhan up until January 31, and customers whose itineraries are affected by the Chinese government’s suspension of outbound transport from Wuhan.
The safety of our users is our top priority, and we are continuing to monitor developments. Trip.com continues to offer free cancellations for bookings to and from Wuhan up until 31 January 2020, and other users whose itineraries are impacted by the outbreak, company reports.
In a statement issued today, Trip.com detailed the measures it will be taking:
- Travellers who have been diagnosed with the coronavirus pneumonia, quarantined by the authorities for further assessment, express symptoms of fever within one week of travel, or have been in close contact with the above-mentioned groups may make refundable cancellations on all products and services booked through Trip.com
- All domestic and international flights bookings to and from Wuhan until January 31 may be cancelled free of charge
- Trip.com will offer free cancellation guarantees on Wuhan-bound hotel reservations, attraction passes and car bookings until January 31
- Trip.com will do its utmost to co-ordinate with railway operators, working with customers who have booked train tickets to Wuhan to minimise any costs incurred by cancellations, wherever possible
The company will continue to monitor developments around the virus outbreak.
An estimated 30,000 people fly out of Wuhan on an average day, according to air traffic data. The city is the hub of industry and commerce in central China, home to the region’s biggest airport and deepwater port.
Chinese authorities have closed off the Chinese city of Wuhan, which is home to more than 11 million people, as it struggles to contain the deadly coronavirus outbreak, according to a report by The New York Times (NYT).
From Thursday, all public transport, including trains, buses and ferries, in Wuhan have been shut down, while all flights and trains leaving the city has been stopped.
The fast-spreading virus, which first emerged at the end of December, has stoked fears that it would burgeon to the scale of the SARS epidemic, which broke out in China in 2002 and 2003, and spread rapidly, resulting in more than 800 deaths worldwide.