MTN Rwanda has launched an eSIM service for all customers with compatible smart devices across the national footprint. Customers using smart devices can activate their SIM profiles digitally, eliminating the need for a physical SIM card. MTN Rwanda eSIM

Users can visit any of MTN Service Centres with a supported device to purchase the e-SIM at RWF
400 or to do a SIM Swap from your physical SIM Card to an e-SIM. For an e-SIM with a new phone number, the customer will pay RWF 500.

With this new technology, customers using smart devices can activate their SIM profiles digitally, eliminating the need for a physical SIM card.

This provides users with the convenience of seamlessly switching between multiple mobile numbers on a single SIM device, enabling them to connect smart devices like their smartphones, tablets, and smart watches digitally.

“We are excited to introduce our customers to this new technology that represents a paradigm shift and offers convenience and ease. At MTN, it’s crucial for us to ensure our customers’ experience is not only seamless but suitable to their evolving needs,” commented Mapula Bodibe, MTN Rwanda Chief Executive Officer. “The days of struggling to insert tiny SIM cards and the hassle of transferring them between devices are long behind us,” she added.

Now, with a few taps, you can effortlessly activate it within the palm of your hand.

The eSIM platform will enable MTN to offer its range of services including Voice, SMS, Data, USSD and MOMO services through an embedded SIM that is eSIM technology enabled.

Customers with compatible smart devices are encouraged to visit any MTN Service Center across the country to purchase their eSIM.

eSIM registration requires the same process as obtaining a physical SIM, as set by the regulatory authorities.

Customers are required to present their ID/Passport and get their photograph taken (if they are new customers) to activate eSIM at MTN Service Centers.

Bodibe added “But eSIM will offer more than just convenience to our customers; it is a gateway to endless opportunities for businesses, travellers, and remote workers who desire innovative solutions that provide flexibility and choice.”

Customers are encouraged to dial *#06# to check if their smart devices are e-sim compatible.

If the device is eSIM capable, the customer will see the Unique Identification number (EID or eSIM Identifier).

“MTN is empowering customers to effortlessly embrace the digital world. We remain committed to driving the adoption of advanced technology, redefining convenience, and delivering seamless connectivity,” said Desire Ruhinguka, MTN Rwanda acting Chief Digital and Consumer Officer.

MTN Rwanda envisions a future where connectivity is no longer bound by physical limitations. It is a future where consumers are empowered, businesses thrive, and innovation knows no bounds.

The introduction of the eSIM reaffirms MTN’s commitment to leading digital solutions for Rwanda’s progress and provides our valued customers with the benefits of a modern connected life.

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