Three Ireland has issued €334,970 in refunds to customers and has paid the Commission for Communications Regulation (ComReg) €30,000 in lieu of prosecution. 3 Ireland roaming overcharging It follows a ComReg investigation that found Three had overcharged customers when roaming. ComReg found that Three overcharged 29,000 customers over the period of July 2019 until December […]
New Ofcom research reveals the challenges and tough choices many telecoms customers are facing this year, with more action needed from industry to support customers in financial difficulty. More about UK telecom bills facts below. Our reliance on phone and broadband services has increased significantly in recent years, and this trend accelerated in 2020 as […]
TRAI on September 30 asked service providers to ensure international mobile roaming (IMR) service is kept ‘inactive’ by default for all subscribers, and is activated only on explicit request by consumer, as the regulator revamped the framework to protect users from unintentional usage and consequent ‘bill shocks’. trai roaming The regulator, however, asserted that there […]
When youtravel outside your home country to another EU country, you don’t have to pay any additional charges to use your mobile phone. This is known as “roaming” or “roam like at home”. Your calls (to mobile and fixed phones), text messages (SMS) and data services are charged at domestic rates, i.e. the same price as calls, texts and […]
This family of four had unlimited texts and calls on their cellphones, and Mexico ws included. Yet, they came home to a horrendous shock: their “free” service cost thousands of dollars. family mobile plan Need an international SIM card? Get the best one here. The family figured they could use their phones freely. Sprint […]
Gay Haines had stowed her mobile phone in her hand baggage before her flight to Barbados and forgot to set it to flight mode. The mistake cost her dear. On arrival, she discovered that she had racked up charges of £1,095, twice the price of the transatlantic fare. “I had not used it to make […]
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