Why EVERY company (even small ones) should outsource Telecom Expense Management services

Do you know what the real cost of a telephone call at your company is? If you’re like most businesses, you don’t know the answer

Telecommunications assets are the lifeblood of your organization, and the complexities that organizations are facing are growing, from increasing mobile workforces to data-rich services. As well telecom services can be a major expense for small businesses. outsource Telecom Expense Management


With larger companies processing as many as 15,000 telecom-related bills per year, and smaller businesses spending significant hours on billing each year, it is no wonder companies are turning to automated TEM systems.

TEM solutions are designed to reduce expenses, of course, but they can also manage most aspects of enterprise mobility, including inventory, ordering, procurement, support, and fulfillment.

What kind of savings?  Is it really that much?

If you are a fortune 1000 company, you can expect to save hundreds of thousands to potentially millions of dollars in telecom expense by having us examine and reduce your phone bill.

If you are a medium-sized company, you can likely save hundreds of thousands of dollars, and small companies can expect to save thousands in telephone calls and telecom expense with a thorough telecom cost reduction project from Alert.

If you operate a small business, you may be wary of outsourcing any of your administrative tasks. However, more and more small businesses are deciding to outsource their telecom expense management.

Allowing a third party to manage your telecom expenses is a smart way to control your expenses and give your company the opportunity for growth.

  • Error Correction

Acquisitions, evolving technology, and cumbersome billing practices have always challenged the telecommunications industry.

Based on a study conducted by Aberdeen Group48% of companies indicated that they had errors on one or more of their company’s wireless bills each month.

Even with this amount of errors, often in the carrier’s favor, businesses do not have the systems in place for managing and fixing these inaccuracies.

Some areas where errors can occur include:

  • Overlooked Contract Changes
  • Unnecessary Service Features
  • Missed Terminations
  • Duplicate Charges
  • Expense Optimization

Turning off devices and lines that are not being used is just one way to optimize your telecom expenses. It may sound simple, but monitoring the usage of thousands of devices can be time-consuming and complex.

Mobile TEM experts can conduct a wireless expense audit to help your business gain visibility into wireless spend to identify savings opportunities and optimize expenses going forward.

  • You could save significant staff costs

Not just on the recruitment and hiring front. Skilled people with strong application-based credentials don’t come cheap and have long-term costs. Why spend time and money training somebody to support core business applications?

  • Keep Finances Under Control

Although your expenditures may be small, it’s important to keep on top of all your commercial expenses. A telecom expense management team could help you find the best deal for your telecom needs, so you can rest assured that you’re not being overcharged for the services you deserve.

TEM provides a 7.7 percent average savings for enterprises, which adds up quickly when the company considers how much of the budget goes toward telecommunications expenses. In some cases, saving was even up to 40% in the first year.

Contact ALERT for the professional and efficient telecom expense management services your business needs.

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