Technology is key to their travel experience, travellers reveal

The world’s travelers say mobile devices are as vital for travel as for other aspects of their life whilst the desire for new technologies, such as voice search, e-payment and digital room keys, to simplify and enhance their travel experience is increasing

The survey of 16,200 travellers across 25 countries revealed that more than a third of respondents now use digital payment wallets, payment apps or any other travel technology device while travelling. Travelport says this demonstrates an increasing level of tech-savvy travellers using emerging tools to negate the inconveniences associated with travel, such as having to carry cash or convert currency.

Furthermore, 34 per cent find it ‘very painful’ when they are not able to access their booking information on all of their devices, while 26 per cent feel pictures and videos on social media carry the greatest influence over their travel choices.

UK travellers are increasingly embracing innovative  travel technology tools, with one third (36 per cent) using voice search tools such as Apple Siri and Amazon Alexa to research trips, according to a survey commissioned by Travelport. In China and Turkey, over 70% of travelers are already using voice search!

Almost half of all respondents, both leisure (47%) and business (55%), think the ability to pay using Apple/Android pay (Touch ID) is important or very important.


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The research, which was carried out by Toluna Research, also found that more than two-thirds of travellers are open to offering personal biometric data to allow for biometric screening at airport security if it reduces waiting times.

Gordon Wilson, president and CEO of Travelport, added: “We can all see the way technology is changing almost every aspect of our lives. The travel industry has always been about new experiences and adopted new technologies early. This is as true today, with such high demand for voice search and biometric screening, as it was when I joined this industry almost 30 years ago.

Source Travelport
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