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Bill Shock

bill shock – the unwanted surprise of a large monthly bill. Bill shock is most often associated with mobile phones when users incur excessive roaming charges while traveling. This has affected a quarter of travellers, according to comparison site Uswitch. An FCC Survey indicated that 30 million Americans—or one in six mobile users—have experienced “bill shock Telecom companies are notorious for issuing crazy…

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Why EVERY company (even small ones) should outsource Telecom Expense Management services

Do you know what the real cost of a telephone call at your company is? If you’re like most businesses, you don’t know the answer Telecommunications assets are the lifeblood of your organisation, and the complexities that organisations are facing are growing, from increasing mobile workforces to data-rich services. As well telecom services can be a major expense for small businesses….

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Iceland, Ireland and Switzerland with most expensive internet in the Europe, UAE in the world

Comparing to the rest of the world, Europe internet prices are significantly lower. In the Top Ten most expensive countries in the world are three from Europe: Iceland, Ireland and Switzerland. Ukraine and Russia are on the other side, with lowest prices. Difference is ..huge! United Arab Emirates internet users are paying the highest rates in the world. Europe is…

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17% of companies could say they have predictable monthly costs

Without proper visibility of device usage, companies can often be hit with bill shock due to overage charges and roaming, Forrester study reports Enterprises tend to focus on reducing telecom bills (which comprises 33% of mobility TCO), but must also consider the larger assets and services management costs (nearly 50% of mobility TCO). One in four companies is still using manual spreadsheets to…

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Italian senate approves return to 30-day bills

The budgetary committee of Italy‘s senate has approved an amendment to a tax decree requesting a ban on 28-day bills for telephony, pay-TV and internet services. The amendment was tabled by the ruling Democratic Party (PD) with a view to banning recent moves by operators to charge customers on a 28-day rather than on a monthly basis. READ MORE: Return…

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Why You Need a Telecom Expense Management (TEM) Service

Telecom Expenses. Many say that the second largest expense for businesses is their communications expense –second only to Payroll. For companies that use hundreds of mobile devices, telecom expense management (TEM) is a necessity, not a luxury. Identifying areas for savings on your invoices, and then achieving those savings, can win back hundreds if not thousands of dollars on a monthly basis,…

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UK mobile phone networks overcharge customers by up to £38 a month

Citizens Advice calls for Ofcom and the government to take action Three of the four largest mobile phone networks overcharge customers extra for a handset after the cost has been covered in their fixed deal, reveals Citizens Advice. The consumer group Citizens Advice found that customers of Vodafone, EE and Three who choose to stay on the same phone plan…

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