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Number of telecom complaints increased in 2017 – mostly about bills and the internet

According to the latest annual report by the Commission for Complaints for Telecom-television Services (CCTS), the number of complaints from small and medium-sized businesses (SMBs) rose 15 per cent over the past year, to the point where they now represent 10 per cent of all complaints against the telecommunications industry “Telecom services are the lifeblood of so many businesses now,”…

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Swedish telecoms complaints drop 8% in H1

Swedish postal and telecoms regulator PTS said it received 639 complaints from members of the public in the first half of 2017, down 8 percent from 693 a year earlier. The most frequent niggles concerned numbers, including problems with number portability, lost numbers and unsolicited calls. The second biggest issue arose from Telia dismantling the copper network and replacing it…

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Change Of Provider: 11,000 Complaints In Seven Months

 In the first seven months of 2017 alone, 11,000 complaints were filed with the Federal Network Agency, after consumers were no longer or only limited to access after the change of provider The change of the provider continues to cause numerous customers for anger and stress. Although the telecommunications law stipulates that the connection may not be interrupted for more than…

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Australia telecom complaints increase in Q2

Complaints to the Telecommunications Industry Ombudsman, as a proportion of services in operation (SIO), were 9.0 complaints per 10,000 for report participants, for the period April to June 2017. This is up from 8.4 for the period January to March 2017. [amazon_link asins=’B01BBO6MGO,B073DC4P6X,B01GJ1K2MY,B073DBLMKH,B074ZZ12ZX,B071J23225′ template=’ProductCarousel’ store=’alert0b-20′ marketplace=’US’ link_id=’a06edbd9-c06c-11e7-9383-53a03fbaba38′] Individually, all participants except Pivotel recorded a higher number of complaints in the…

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It Is Increasingly Difficult To Get Free Withdrawal From Telephone Operators, According To AGCOM

A growing number of complaints to ‘exponentially AGCOM by Italian users, mainly because of changes in the contractual conditions and the application of decommissioning costs not due. This is a summary of the Annual Report 2017 published by Juice Authority for Communications, which highlights an unpleasant situation for users. It grows in fact the dissatisfaction of users, mostly due to…

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Consumer complaints at historic lows – Austrian regulator

According to Austrian regulator RTR, complaints about mobile networks are at their historical minimum, reported press agency APA. For mobile customers (90% call via a mobile phone), 2016 was a good year, said the regulator’s chairman Johannes Gungl. READ MORE: Telekom Austria’s Q1 core profit slightly up The number of arbitration cases around Telecommunications and Media significantly decreased recently and a…

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SFR drives increase in French telecom complaints

French telecom users association AFUTT reports a 50 percent increase in customer complaints in 2016, after a rise of 18 percent in 2015. With a 56 percent share, SFR (including Numericable) continues to account for the largest number of complaints, well ahead of any other rival operator. This unenviable leadership occurs among both mobile and fixed broadband customers, where SFR has…

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Australia sees 33% increase in telecom complaints; SME sector make highest business complaints

Complaints as a proportion of telecom services in operation (SIO) were almost 33 percent higher in the December quarter of 2016 compared to the same time the previous year, according to a report from the industry ombudsman. The total complaints per 10,000 SIO for all participating service providers were 6.4 complaints per 10,000 for the period October to December 2016….

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New Zealand records higher telecom complaints for 2016

The latest customer complaints data from New Zealand reflects the increasing use of fixed and mobile telecom services, according to a 2016 report from Telecommunication Dispute Resolution. The organisation recorded the highest number of complaints at 459, among 7.4 million connections and higher demand for increased data. Source: Telecom Papers

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