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Romanians mostly complain about contracts
In 2018, the National Authority for Management and Regulation in Communications (ANCOM) received and solved 3,611 complaints from the users of electronic communications and postal services in Romania
87% of all the complaints sent to ANCOM in 2018 concerned electronic communications services. The users were mostly dissatisfied with issues regarding the contractual relation with their electronic communications services providers, indicating problems on contract termination (17% of all the complaints regarding electronic communications services), billing of the services (12%), providers’ breach of contractual provisions (11%) and execution of distance contracts (9%).
More than 21% of the complaints sent to ANCOM concerned issues in the process of porting telephone numbers.
14% of the complaints – more than in the previous year – referred to roaming issues, especially to the roaming conditions in the European Economic Area (Roam like at home).
ANCOM data show that 24% of the users’ complaints concerned the services provided by Vodafone Romania, 20% – by Telekom Romania Mobile Communications, 15% – by Telekom Romania Communications, 15% – by Orange Romania, and 12% – by RCS & RDS.
Other sources of discontent
5% of all the complaints received by ANCOM in 2018 regarded radio equipment issues, the regime of infrastructure networks or issues arising from the usage of the radio frequencies.
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