Romania’s telecommunications authority Ancom received and solved 3,593 complaints from telecom and post users in 2017, up by almost 25 percent compared to 2016.
Most complaints, 78 percent, concerned electronic communications services. Romanian telecom complaints
The end-users were mostly dissatisfied with issues regarding the contractual relation with their communication services providers, indicating problems with the billing of these services (20 percent of the complaints received), contract termination (11 percent) and contracts agreed over the phone or online (7 percent).
Since the roaming conditions in the European Economic Area changed in 2017 (Roam like at home), 8% of the complaints referred to issues arising from the application of the new European provisions. Romanian telecom complaints
ANCOM data show that 21% of the complaints submitted by the users concerned the services provided by Vodafone Romania, 19% – by Telekom Romania Mobile Communications, 15% – by Telekom Romania Communications, 14% – by RCS & RDS and 12% – by Orange Romania.
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