Percentage of Belgian telecom invoices leading to complaints

369

Percentage of invoices for which such complaints have been validly introduced by the customer.

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Remark

The complaints to be taken into account to determine this quality indicator do not consider the validity of the customer’s protest, nor the dates on which the services have been consumed.

Orange measures the Internet & TV quality indicators per cable network. The published figures are the weighted average of the results of the two cable networks.

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