Especially increase sending messages via social media
More and more people are active on social media . In 2012, 62% of the population used one or more forms of social media. This share has increased to 85% in 2018. The use of social media for the exchange of messages, such as WhatsApp, has increased, from 30% in 2012 to 81% in 2018.
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More and more people are also using social and professional services networks. In 2018, 62% of the population were on social networks such as Facebook and Twitter, while at the same time, 31% was active on professional networks such as Linkedin. In 2012 this was still 48% and 19%.