OTT services growing in popularity in Belgium

Donna foto creata da freepik -

Apps to make calls or send messages over the Internet, the so-called “over-the-top” services (OTT services), such as WhatsApp and Facebook Messenger are more and more popular in Belgium.


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This is demonstrated by the latest consumer survey of BIPT (Belgian Institute for Postal services and Telecommunications). The satisfaction scores are stable.

Tariff comparison remains however a matter of concern despite the fact that it is the main reason to switch to another operator.

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