O2 down: O2 boss apologises after signal goes down, but compensation for customers looks unlikely

Customers of the mobile giant started reporting problems accessing data at 5:30am on Thursday, with O2 confirming the network was down

The company have been working to rectify the problem all day, which is believed to have been caused by a software glitch in equipment supplied by Swedish company Ericsson.

CEO of O2, Mark Evans, tweeted this afternoon:

The company said one of their third party suppliers had identified a software issue in their system. Work is currently ongoing to fix the fault and customers are being encouraged to use wi-fi where possible. Companies that share O2’s network – such as GiffGaff, Sky Mobile and Tesco Mobile – are also being hit by the problems.
Last info said that network will be restored on Friday morning.

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