Nordea launches the first Nordic bank service via Facebook Messenger. Powered by Nets, it initially allows for payment of Norwegian bills via an e-invoice in Facebook Messenger – anytime and anywhere.
“Paying bills has never been a fun task,” says John Sætre, Head of Consumer Market Services, Nordea Norway. “Now, we are making it very easy for our customers to pay their bills via a platform that many of them are already active on.”
The service is fully automated and the payment is initiated via an online dialogue with a chatbot in Facebook Messenger.
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Customers first enroll via their Bank-ID and then then use the PIN they have created for mobile banking. Moreover, users can confirm, view or change their e-invoices in Facebook Messenger.
This implementation represents a new channel and opportunity and, as before, customers can still handle their e-invoices via their mobile and online banking applications, whichever they prefer.[amazon_link asins=’B00M1EAQHK,B01CH6CJK8,B00HZYK3CO,B00DGIZH7Y,B01BSVGBKM,B071XHW7P9,B0713PRMVH’ template=’ProductCarousel’ store=’alert0b-20′ marketplace=’US’ link_id=’b8ed13dc-d5ae-11e7-a5b6-476d6b1f10ea’]