Norwegians can now pay their bills via Facebook Messenger

Nordea launches the first Nordic bank service via Facebook Messenger. Powered by Nets, it initially allows for payment of Norwegian bills via an e-invoice in Facebook Messenger – anytime and anywhere.

“Paying bills has never been a fun task,” says John Sætre, Head of Consumer Market Services, Nordea Norway. “Now, we are making it very easy for our customers to pay their bills via a platform that many of them are already active on.”

The service is fully automated and the payment is initiated via an online dialogue with a chatbot in Facebook Messenger.

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Customers first enroll via their Bank-ID and then then use the PIN they have created for mobile banking. Moreover, users can confirm, view or change their e-invoices in Facebook Messenger.

This implementation represents a new channel and opportunity and, as before, customers can still handle their e-invoices via their mobile and online banking applications, whichever they prefer.

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