Boost Mobile Australia is saying a shift in its backend has led to the mobile virtual network operator (MVNO) pulling its international roaming packages. The MVNO was one of the few prepaid players in Australia that offered roaming. boost mobile ROAMING
“To ensure we continue to offer simple and great value products for our customers, we are making some changes behind the scenes and will soon be moving to a new platform,” the company stated on a support page.
“While we make these changes, international roaming won’t be available. This new platform will allow us to re-design our international roaming offering to bring you a better product in mid-2021.”
Boost Australia users, should they be overseas, will still be able to continue using international roaming until midnight of October 12. From October 13, Boost Australia users will be unable to have mobile service overseas, which means no calls or SMS messages.
If you’ve bought an Add-On for international roaming calls & texts, you will still be able to use it for roaming until midnight 12 October. From 13 October, the $5 and $15 Add-On’s will no longer have international roaming inclusions.
Users that were drawn to the telco due to its roaming ability will be able to seek partial refunds. The telco has suggested users that still need data overseas turn the clock back and purchase a local SIM, or use Wi-Fi and over-the-top services to make calls. From 13 October 2020, Boost Mobile users won’t be able to receive calls and messages while overseas.
However, if you’re connected to a WiFi network while overseas, you can use messaging apps like WhatsApp, Facebook Messenger, Skype or WeChat, to send messages or make calls.
If you are currently roaming overseas, your service will continue to work as normal until midnight 12 October 2020. If you need to make and receive calls or texts after 13 October 2020, you can:
- Connecting to a WiFi Network and use your favourite messaging apps to keep in touch (e.g. WhatsApp, Facebook Messenger, Skype, WeChat etc)
- Purchase a local SIM to make and receive calls and messages, or use data on the go
- Get Alertify SIM card
Boost Australia roaming plans typically charge between AU$1.50 and AU$5 a minute for calls, and 65c for each text sent. The telco does not charge for receiving texts.boost mobile ROAMING
In 2012, the MVNO switched from riding on the Optus network to Telstra.