Every Fourth Dutch mobile user experienced mobile bill shock

bill shock – the unwanted surprise of a large monthly bill. Bill shock is most often associated with mobile phones when users incur excessive roaming charges while traveling.
Nearly a quarter of Dutch consumers said they have suffered from mobile bill shock, according to the Telecompaper Consumer Insights panel. Despite the increasing size of mobile bundles, 24 percent said they had been surprised by out-of-bundle costs on their mobile bill in the past two years.

In recent years larger data bundles have been introduced;  subscriptions from 10 to 20 GB are already quite normal, an average subscription counts about 4.1 GB. In addition, since 2017 T-Mobile and Tele2 offer Unlimited subscriptions with basically unlimited data usage and that become more common globally.

This seems to lead to a decrease in high bills for data consumption outside the bundle. In October 2016, it was still 28 percent of the Dutch. Of the more than a quarter of the Dutch who have experienced this in the past two years, 18 percent received an account that was up to EUR 10 higher than normal. 2 per cent were confronted with an extra amount of up to EUR 50 in the last two years and 1 per cent had an account that was EUR 100 or higher than normal.

To avoid this kind of shock for your company telecom bills contact Alertify.

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