giffgaff is a mobile phone network with a difference. giffgaff news

Giffgaff (stylised “giffgaff”) is a mobile telephone network running as a Mobile Virtual Network Operator (MVNO) using O2‘s British network. Owned by O2’s owners Telefónica,Giffgaff was launched on 25 November 2009.

Giffgaff are looking to implement a member trial shortly to prepare for their 5G rollout. Existing 4G-compatible Giffgaff SIMs will work in their 5G rollout. O2 rolled out their 5G network access to customers in October 2019, however Giffgaff have stated that they won’t have 5G until much later. giffgaff news

giffgaff news

One of the things that set them apart is their unique business model. Giffgaff runs on a community-driven approach, which means that its members are heavily involved in the running of the company. Members can contribute by answering questions in the online community, suggesting improvements, and even helping to develop new products and services.

This approach has helped Giffgaff to build a loyal customer base in the UK. Giffgaff members benefit from some of the lowest mobile phone tariffs available in the UK, with options ranging from pay-as-you-go to unlimited data packages. They also have no fixed-term contracts, so customers are free to switch plans or leave at any time.

Giffgaff’s customer service is also highly rated, with its online community being a valuable resource for customers who have queries or issues. The company has won numerous awards for its customer service, including a 2020 award for ‘Best Network for Customer Service’ from uSwitch.

In summary, Giffgaff offers a unique and community-driven approach to mobile phone services in the UK.

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