International Data Corporation (IDC) forecast distinguishes two components in this market: applications and voice services
A large majority of UCaaS subscriptions in EMEA over the forecast period will be ‘applications only’, but voice services will retain a decent market revenue share, thanks to the much higher average revenue per user. Both applications and voice are expected to grow by double-digit CAGRs between now and 2021.
“The UCaaS market is one of the few growth engines left in the broader EMEA unified communications and collaboration market. The potential of UCaaS should not be underestimated by providers that hope to thrive in the broader, declining, market. However, UCaaS alone will not be enough. Players must develop broader strategies to defend and grow market share.” — Telecom and Networking Program Manager Michael Vorisek, IDC CEMA