EE customers not on the firm’s top-end data tariff have complained they are receiving sloth-like speeds of 2Mbps when using data abroad. On its Free EU Roaming support page, EE said: “4GEE Max customers will get our fastest available speeds at home and abroad. But please note: maximum speeds will be dependent on the local network and may not be as fast as at home.” In EE’s “Roaming for Pay Monthly Customers” [PDF] the company said:
One customer, who asked not to be named, said: “To me, this indicates that because EE have been forced by the EU to provide free EU roaming, they’re forcing customers to have slow speeds, but if you are willing to pay for data (either by moving to a more expensive Max Plan or buying a speed add-on), you can experience full speeds while roaming in the EU.” Some folk have complained on Twitter:
EE is not the only firm to face criticism for its failure to provide “roam like home” speeds this summer. O2 has admitted to temporarily throttling its network, Three has said it has no date yet for enabling 4G, with Vodafone customers also having complained about sluggish speeds. Sadly it seems many users are being forced to read a book, or sight-see, rather than gawp at Netflix while on hols. The Register has contacted EE for a comment.