Letters and emails are being sent out to customers over the coming months with details of the new pricing structure
A number of EE customers are to see their broadband and landline packages jump in the New Year, as a series of new changes kick in.
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EE won’t give full details of what’s happening, but said that all customers will be affected
- All affected customers are being notified. So if your price is changing you should get a letter or email within the next month.
- The monthly cost of some broadband and landline packages is going up. MoneySaver who’s been in touch has been told their broadband bill will go up by £2.05/mth.
- Out-of-allowance call charges are also going up. The following will go up by 1p: the connection charge to call a UK landline will go up to 21p, the connection charge to call a UK mobile to 21p, the per min charge for calls to UK landlines to 13.5p, the per min charge for calls to UK mobiles to 16p and the international call connection charge to 21p.
- Some customers will actually have their bills cut. Again, we don’t yet have any details.
- There are no changes to mobile phone bills. This affects broadband and landline customers only.
As a result of the switchover, EE said “some customers” will subsequently see a “small increase” in the cost of their monthly plan, while others will see a decrease in the amount they pay each month.
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“We need to increase the cost of our monthly price plans and out of bundle charges to be able to continue to invest in the services we provide to our customers.
“We know a price rise is not ideal, that’s why we’ve tried to keep the increase to a small amount where possible.” EE said to Mirror Money.