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Du enhanced customer service mobile app

UAE operator Du announced the launch of its revamped Du mobile app with an improved design and functionality for an enhanced user experience. The Du app is available to all home, prepaid and postpaid mobile and business customers.

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It delivers access to biometric payments on Android and iOS, balance reports, itemised bills, online support, ID renewal and other customer services.

In addition to incorporating new functionalities, the new and improved du app enriches the overall user experience across all existing features. It allows users to consolidate multiple du accounts under a single ID, pay for family and friends’ bills using one account, improved roaming features and give customers the ability to book appointments at du stores through the online portal.

Anthony Shiner, Chief Digital Lifestyle & Innovation Officer, EITC, said: “du has always remained at the forefront of digital connectivity and convenience in the UAE’s telecom sector, and our updated du app is another leap towards providing users with an interactive mobile experience. du’s customers are at the heart of what we do and the newly-enhanced app interface reflects that their valuable insights have been listened to. This is another early step in the delivery of an enriched du experience through du’s strong user-centric business model.”

Here are some of the main features of the DU app:

  1. Account Management: The application allows users to manage their DU accounts, view their bills and data usage, and recharge their accounts easily.
  2. Quick Pay: Users can pay their DU bills quickly and easily through the application, using a range of payment options, including credit/debit cards, Apple Pay, and Samsung Pay.
  3. Services: The app provides access to a range of DU services, including TV, home services, and business services.
  4. Support: Users can access support through the application, including live chat with a customer service representative, and the ability to book an appointment at a DU store.
  5. Offers: The app provides users with exclusive offers and promotions, including discounts on products and services.
  6. Data Sharing: The app allows users to share their mobile data with family and friends, providing a flexible and cost-effective solution for staying connected.

Overall, the DU UAE app provides a convenient and easy-to-use platform for managing DU accounts and accessing a range of services. Its user-friendly interface and range of features make it an essential tool for anyone living or working in the UAE.



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