Du enhanced customer service mobile app

UAE operator Du announced the launch of its revamped Du mobile app with an improved design and functionality for an enhanced user experience. The Du app is available to all home, prepaid and postpaid mobile and business customers.

It delivers access to biometric payments on Android and iOS, balance reports, itemised bills, online support, ID renewal and other customer services.

In addition to incorporating new functionalities, the new and improved du app enriches overall user experience across all existing features. It allows users to consolidate multiple du accounts under a single ID, pay for family and friends’ bills using one account, improved roaming features and gives customers the ability to book appointments at du stores through the online portal.

 

Anthony Shiner, Chief Digital Lifestyle & Innovation Officer, EITC, said: “du has always remained at the forefront of digital connectivity and convenience in the UAE’s telecom sector, and our updated du app is another leap towards providing users with an interactive mobile experience. du’s customers are at the heart of what we do and the newly-enhanced app interface reflects that their valuable insights have been listened to. This is another early step in the delivery of an enriched du experience through du’s strong user-centric business model.”

 

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