Digicel esim

Digicel to roll out eSIM for postpaid users

As phone companies look to new technologies to stay ahead of the competition, Digicel earlier this month began the rollout of its eSIM for its prepaid customers with a view to postpaid customers receiving a similar upgrade in the coming weeks.

SIM card e SIM shop

Observer Media spoke to Commercial Manager for Digicel Antigua, Barbuda, and Montserrat, Ikenley Francis, about the value of the technology.

“The eSIM, better known as embedded SIM, is located on the electronic board of your device so it is not easily removed unless you break open your phone and strip the device apart, whereas the regular SIM you can just pop it out of your phone,” Francis stated.

According to Francis, eSIM will make it easier for customers to switch between mobile networks, which will be useful for international travellers.

“Let’s say they are traveling to the United States. The eSIM can hold a number of so they can move from one SIM to another without having to take the SIM card out of the device, where they can lose it,” he explained.

A SIM, or subscriber identification module, contains unique information that identifies the phone to a specific mobile network, allowing the user to make calls and connect to mobile internet services.

Several mobile phone companies, including Apple, Samsung, and Google Pixel, have begun integrating the technology, and the Digicel Commercial Manager explained that Digicel wants to stay in touch with market developments.

“Digicel tries its foremost best to stay at the forefront of technology and…have decided, as a digital company, to remain competitive, not just locally but also regionally, taking that extra step in launching the eSIM compatibility.

The eSIM card still has the same identity as the regular SIM, it is just that it is no longer that plastic card and…when you come in, you will just scan a QR code that will connect your device to our network and you can use the phone just as normal,” Francis explained.

How do you know if your device supports eSIM? digicel esim

You will require an unlocked eSIM-compatible device to use an eSIM on the DIGICEL network. The below instructions will assist you with confirming if your device supports eSIM.

How to Check if Your iOS Device Supports eSIM:


Step 1 – Settings > General > About

Check if your device is network provider-locked

It should say “No SIM restrictions,” which means

that the device is unlocked.

Step 2 – Confirm an EID is present

Step 3 – Settings > Mobile Data > Add eSIM

is an option under the ‘SIMs’ section

Step 4 – Dial *#06# to confirm an EID and

2 IMEI are shown

How to Check if Your Android Device Supports eSIM:

Step 1 – Settings > About


It should show the IMEI that is eSIM compatible


Step 2 – Dial *#06# to confirm an EID and 2 IMEI

are shown


Digicel is a leading global communications provider with operations in 32 markets in the Caribbean, Central America, and Asia Pacific. The company is renowned for delivering tremendous value, service, and a clear network to customers.  Rollout of the eSIM began on March 3 in Antigua and Barbuda.



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