CRTC is taking action to help make smartphone use more affordable when Canadians travel internationally and use roaming services and within Canada. roaming fees Canada

When it comes to international travel, the CRTC has heard that Canadians pay too much in roaming fees. The CRTC conducted a review to examine these fees. To inform the review, the CRTC obtained and analyzed confidential information from Canadian cellphone companies. It also considered the findings of several studies and reviewed public information on roaming.

The CRTC found that Canadians often end up paying high fees when roaming. Roaming fees for Canadian travelers are often inflexible, causing consumers to pay a flat fee of $10 to $16 per day regardless of how much they use their smartphones. The CRTC’s priority is to ensure that Canadians have the flexibility to choose an affordable plan that best meets their needs.

“Canadians need to stay connected when they travel, but often come home to high cellphone bills. The CRTC is taking action to help reduce roaming fees and is ready to launch a formal public proceeding if Canadians’ concerns are not addressed.”

– Vicky Eatrides, Chairperson and Chief Executive Officer, CRTC

Last year, Industry Minister Francois-Philippe Champagne asked the regulator to look into wireless roaming fees, saying he was concerned about companies hiking their rates while phone bills in other jurisdictions are generally declining.

That came after Telus and Bell both raised their U.S. and international roaming rates in March 2023, with Telus customers paying $14 per day to roam in the U.S., up from $12, and those visiting other destinations charged $16, marking a $1 increase.

Bell users face a daily $13 charge to roam in the U.S., up from $12, and $16 in other countries, up from $15.

Rogers charges $12 and $15 for daily U.S. and international roaming, respectively.

CRTC Calls for Affordable Roaming Solutions, Sets Deadline for Cell Providers to Act

To address these concerns, the CRTC is calling on large cellphone companies to take immediate action to provide affordable roaming options. Companies must inform the CRTC by November 4, 2024, of the concrete steps they are taking to respond to these concerns. If the CRTC finds that sufficient progress is not made, it will launch a formal public proceeding.

The CRTC is also taking steps to help make it more affordable for Canadians to travel within Canada. Domestic wholesale roaming rates are the fees that cellphone service providers pay when their customers travel outside of the provider’s coverage area. These fees are a key factor that providers use when setting prices for cellphone plans. roaming fees Canada

Many agreements that set the wholesale roaming rates between cellphone service providers are several years old with rates that do not reflect today’s market. The CRTC is therefore requiring providers to set new rates through timely negotiations with each other. If cellphone providers cannot come to an agreement, the CRTC will set the rates using a process known as final offer arbitration. The CRTC expects this will result in lower prices.

The CRTC will continue to actively monitor roaming rates.