The digital signature now uses 13 percent of the companies, another 8 percent plan to introduce them in the next twelve months.All companies frequently correspond by e-mail (2018 and 2016: 100 percent), but other digital communication channels are also catching up. Most popular are online meetings and videoconferencing, which is common in almost every second company (47 percent, 2016: 40 percent). More than every third company (38 percent) now has an employee or customer portal that is frequently communicated. In 2016, only one in four companies (28 percent) frequently exchanged views.
While smartphones are by far the most important means of communication in the private sphere, only every second company (51 percent, 2016: 51 percent) often uses mobile phones or smartphones for internal or external communication. More than one in three companies (38 percent) also rely on short message services or messenger apps. Social networks are becoming more important. While only every seventh company (15 percent) communicated via social networks in 2016, today it is already one in four (25 percent). In addition, 13 percent of companies often use chatbots for digital communication with customers. 5 percent now communicate with employees, business partners or customers via company blogs or microblogging services.
At a press conference at Cebit, Bitkom will introduce the new Digital Office Index. It shows current figures for the digitization of business processes and determines the degree of digitization of office and administrative processes in German companies with more than 20 employees. The press conference will take place on June 12, 2018 at 11 am in the Convention Center (CC), Room 12 at the Hannover Exhibition Center.