BT Global Services plans to reduce its customer base by around 80 percent to focus on the 800 biggest and most profitable customers, reports the Financial Times.
The business has had to change its focus from providing a range of outsourced telecoms to cloud computing services, he added. The new strategy reflected a change in customer needs, Mr Burger said.
Large companies once outsourced everything from desktop telephones to broadband access; now, they develop their own apps or use cloud-based services. “It’s about delivering the availability of those apps. We are not building them, developing them or even coding them. The differentiator will be that we are everywhere in the world,” he said. Mr Burger said that he expected the shift to be complete within three to five years.
Established in its current form in 2000, Global Services was once deemed BT’s crown jewel, winning contracts worth billions of pounds. But the business has experienced a dramatic fall from grace over the past decade.