Brazil reduces prices of fixed-to-mobile calls

Anatel, Brazil telecom regulator to launch price comparison app

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Brazil’s National Telecommunications Agency (Anatel) approved the reduction of prices for calls from fixed to mobile phones. In local calls, the average reduction will be 7.75 percent; in locations with area codes from 21 to 27 the average decrease will be 3.48 percent; and in area codes from 52 to 71 the average reduction will be 2.81 percent. The new values must be applied from 25 February.

 

Brazilian regulator Anatel approved a proposal to set up the Anatel Comparador application that will allow users to compare telecom services offers by service or in combos. The deadline to launch the application is 10 months. Anatel says that the initiative will bring greater transparency to the offers on the telecom market and make it easier for consumers to access information.

 

The number of complaints registered in 2018 at the National Telecommunications Agency (Anatel) fell 13.6% compared to 2017. In total, 2.9 million complaints were received in the Agency’s service channels, 464.5 thousand less than in the previous year. This is the third consecutive year in which there have been declines in the volume of complaints: they had already been reduced by 4.3% in 2016 and by 12.9% in 2017. 

Consumers from all major telecommunications services reported fewer complaints last year compared to 2017. The largest percentage reduction was 18% in Pay-TV (-84.1 thousand complaints), followed by a 17.6% decline in mobile telephony (-85.6 thousand), 14.9% in postpaid mobile telephony (-170.2 thousand), 13.1% in fixed telephony (-99.6 thousand) and 4.4 % in fixed broadband (-23.1 thousand).

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