Nearly 10 million Australians have experienced a problem with their phone or internet service, the Telecommunications Industry Ombudsman will announce at the CommsDay Summit.
The Telecommunications Industry Ombudsman introduced a comprehensive survey for the first time in 2018 and surveyed almost 3000 people from across Australia’s residential consumers and small businesses.
In her speech to the conference, Jones will also note 20 per cent of residential consumers had more than one phone or internet issue over the last year, and one in four issues were not resolved after four months.
For small businesses the picture is more problematic, with almost 60 per cent identifying a phone or internet issue affecting their business.
Ombudsman Judi Jones said: “Today’s results show us that everyone with responsibility for planning and delivering telecommunications service has to make things better. Phone and the internet services are essential services, making a vital difference to families, within communities and to business.
“We all have to be proactive and accessible in managing the issues. We have to listen to residential consumers and small businesses, understand the impact of problems, and offer quick, supportive solutions.”