10 Ways to Return by Creating Confidence in the Time of COVID-19

CarTrawler report offers recovery advice for the travel industry with examples from Emirates, Etihad, Hilton, Korean Air, United, and Xiamen Airlines

This report is written to help those working at airlines and in the travel industry sort through the issue of traveller confidence and how it can be restored. More about air travel recovery and new offers below.

Individual airlines, hotels, vacation rentals, car hire, airport transfers, and sightseeing companies are already making decisions to ensure the safety of their customers, which will also increase traveller confidence in the industry. This confidence will be built in layers, and here are some of the examples provided in the report:

  • Emirates prohibits large carry-on bags in an effort to reduce congestion in the aisles while boarding and deplaning, and to speed the process. We all know this leads to unwanted
    shoulder-to-shoulder moments of public intimacy. Banning these bags will smooth the departure and arrival process. Carry-on items allowed in the cabin will be limited to a laptop, handbag, briefcase, or baby items. The airline boosted the checked baggage allowance to accommodate the lost carry-on benefit.
  • Etihad Airways is trialling new passenger screening kiosks to help identify travellers at the early phases of COVID-19 infection. 2 The new technology will help identify travelers with
    medical conditions which potentially includes early phases of COVID-19 infection.
    The kiosk is configured to use infrared and thermal imaging to record vital signs such as heart rate, body temperature, and respiration rate.
    The on-screen dialogue asks questions to determine if there is a need to connect with an
    agent via video conference for additional assessment. The check-in process is suspended
    until health issues are resolved. The company claims responses can be given by voice or
    head movement which removes the need to touch a screen.
  • Hilton introduced an exceptional branding and operations platform in partnership with Lysol and the Mayo Clinic to boost guest confidence in hotel accommodations. The initiative is branded Hilton CleanStay and will be eventually introduced to the company’s 18 brands and 6,100+ properties. airlines covid-19
  • Korean Air has implemented temperature checks for all passengers boarding aircraft at Seoul Incheon Airport. China has screened inbound arriving passengers for many years using non-invasive methods. Fevers are detected using thermal imaging cameras and hand-held touchless thermometers. The airline advises a result over 37.5 degrees Celsius or 99.5 degrees Fahrenheit will prevent a passenger from boarding. A study associated with the London School of Hygiene and Tropical Medicine found temperature screening could miss a good portion of infected travelers due to factors which include a lack of symptoms for some persons infected by COVID-19.
  • United is integrating electrostatic spraying into its cleaning procedures on all flights. The airline promises to deploy electrostatic spray on every departure by June, in addition to
    disinfecting customer touch points and surfaces before every flight. Using an electrostatic sprayer to disperse disinfectant is a very effective method to coat every surface such as overhead bins, seating, air nozzles and light controls, and tray tables.
  • Xiamen Airlines has an inflight separation zone for ill passengers in the aft cabin. Xiamen Airlines adopted this policy and will re-seat passengers in this section who show symptoms such as fever, fatigue, or coughing during the flight
  • China Express, a low cost airline in Chongqing, has developed an a la carte service providing a “safe, comfortable, and fast” experience.17 Each traveler upgrading to the service receives: 1) Four seats in CRJ aircraft or six seats in A-320 aircraft (passenger
    occupies one of the seats, the remaining are blocked), 2) fast track screening, 3) protection
    package with mask, glovers, and wipes, 4) 20 kg checked baggage allowance, and COVID-19 insurance coverage. air travel recovery

“We are starting to see more positive signs across the travel industry and countries accounting for 85% of world GDP are now past their peak of new cases, this in itself is a precursor to easing restrictions on travel bans. At CarTrawler, our focus is to work with our airline & travel partners to ensure we are supporting them in their preparations for the return of travel – with their customers being at the core of these arrangements,” said Aileen McCormack, Chief Commercial Officer at CarTrawler, speaking in Dublin today. “Regaining consumer confidence in travel is the key to regenerating the industry, be that business or leisure. Travel is certainly facing turbulent times, but our industry will get through this. The innovations we see within the report set us apart from other industries, alongside our ability to change to support our customers during the pandemic.” air travel recovery

 

 

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